Effective Date: September 2025

Cloak and Dagger LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, or use our training services. By using our website, you agree to the practices described in this Policy.

1. Information We Collect & How We Use It

We collect personal information when you interact with us in the following ways:

• Personal Information You Provide:
  Name, email, phone number, billing/shipping address, and payment details (processed securely by third-party providers).
  
• Checkout & Payments (Shopify):
  Our store is hosted on Shopify Inc. When you make a purchase, Shopify collects and processes your personal information (such as your name, billing/shipping address, payment details, and order history) to complete your transaction. Payment data is encrypted and handled in compliance with PCI-DSS standards. Shopify stores data on secure servers behind firewalls. For more details, see Shopify’s Privacy Policy.
  
• Order & Account Information:
  Purchase history, order confirmations, and customer support communications.
  
• Automatically Collected Information:
  IP address, browser type, device information, and browsing activity via cookies or similar technologies.
  
• Training Registrations:
  If you enroll in a class, we may collect additional details necessary for scheduling and safety compliance.
  

We use this information to:

• Process and fulfill orders and training registrations.
  
• Communicate order confirmations, shipping updates, or training details.
  
• Provide customer service.
  
• Improve our website, products, and services.
  
• Send marketing communications (only if you opt-in, and you may unsubscribe anytime).
  
• Comply with legal obligations.
  

We do not sell or rent your personal information to third parties.

2. Sharing Your Information

We only share your information as necessary to provide our services:

• With payment processors and Shopify to securely handle transactions.
  
• With shipping carriers to deliver your orders.
  
• With service providers that support our website, email, or analytics.
  
• When required by law, regulation, or to protect our rights and safety.
  

We do not and will not sell your personal information.

3. Cookies & Tracking

We use cookies and similar technologies to:

• Keep track of items in your cart.
  
• Remember your preferences.
  
• Analyze website traffic (e.g., Google Analytics).
  

You may disable cookies in your browser, but some site functions may not work properly without them.

4. Your Rights

Depending on your location, you may have rights to:

• Request a copy of your personal information.
  
• Request correction or deletion of your information.
  
• Opt out of marketing emails.
  
• Limit or object to certain processing activities.
  

To exercise these rights, contact us at admin@cloakanddagger.solutions. We may require identity verification before fulfilling requests.

5. Data Security

We take reasonable measures to protect your information, including encryption, secure servers, and limited employee access. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. If we learn that a child has provided us data, we will delete it promptly.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated Effective Date. Continued use of our website after changes constitutes acceptance of the revised Policy.

9. Contact Us

For questions about this Privacy Policy, contact:

Cloak and Dagger LLC
Email: admin@cloakanddagger.solutions