FREQUENTLY ASKED QUESTIONS

PRODUCTS

What is waxed canvas?

Waxed canvas is a cotton canvas material that has been treated with wax to make it water-resistant and more durable. It offers a rugged, classic look that develops a unique patina over time with use.

Are your waxed canvas bags waterproof?

Our waxed canvas bags are water-resistant, which means they can repel water and keep your items dry in light rain. However, they are not fully waterproof, so we recommend avoiding prolonged exposure to heavy rain or water.

How do I care for my waxed canvas bag?

Waxed canvas is a low-maintenance material. To care for it:

  • Spot clean with a damp cloth. Avoid using soap, as it may remove the wax.
  • Do not machine wash or dry clean.
  • If the bag starts to lose its water resistance, you can re-wax it using specialized wax products for canvas. We like using Otter Wax.

What is "22 36" ?

"He said to them,“But now let the one who has a moneybag take it, and likewise a knapsack. And let the one who has no sword sell his cloak and buy one." Luke 22:36

ORDERS

How long does shipping take?

Orders are typically processed within 1-2 business days. For domestic shipping, you can expect delivery within 5-7 business days. International orders may take 10-14 business days, depending on location.

How can I cancel an order?

We understand that plans can change, and we will do our best to accommodate your cancellation request if received before your order has shipped. However, once you have received a shipping confirmation email, we are unable to cancel or modify your order.

If your order has not yet shipped, we’d be happy to assist with the cancellation. Please follow these steps:

  • Send an email to admin@cloakanddagger.solutions with your 7-digit order confirmation number in the subject line.
  • In the body of the email, confirm your shipping and billing address, and provide the reason for the cancellation.

While we strive to process cancellations before an order is shipped, please note that we may not be able to fulfill all requests due to the fast processing of orders.

If your order has already shipped, please refer to our Shipping Information Page and review the Refund & Return Policy.

Can I return my bag if I’m not satisfied?

As a small business, we only accept returns if the bag has a manufacturing defect. Please refer to our Return Policy page for more details.

Do you offer a warranty on your waxed canvas bags?

We stand behind the quality of our bags. If you encounter any issues due to manufacturing defects, please contact us within 14 days of receiving your order, and we will work with you to resolve the issue.

Do you ship internationally?

We currently only ship to US & Canada.

How can I contact customer support?

You can reach out to us through our Contact Us page or email us directly at admin@cloakanddagger.solutions. We’re here to help with any questions or concerns.