RETURN POLICY
At Cloak And Dagger, we are committed to delivering high-quality, durable canvas bags. As a small business, we take pride in the craftsmanship of our products and strive to ensure every customer is satisfied with their purchase.
Due to the nature of our business, we do not accept returns unless the item you received has a manufacturing defect. Please carefully review the details below:
Return Eligibility
We will only accept returns or exchanges if:
- The item has a manufacturing defect (e.g., stitching issues, broken handles, incorrect item received).
- The defect is reported to us within 14 days of receiving your order.
Non-Returnable Conditions
We cannot accept returns or exchanges for:
- Items that are damaged due to wear and tear, misuse, or improper care.
- Customized or personalized orders.
- Items where the defect is reported beyond 14 days of delivery.
How to File a Claim
If you believe your item has a manufacturing defect, please follow these steps:
- Contact us at admin@cloakanddagger.solutions with your order number and a description of the defect.
- Attach clear photos of the defect for our review.
- Our team will assess your claim and respond within 2-3 business days.
If approved, we will arrange for a replacement or offer a refund, depending on the nature of the defect.
Refunds (if applicable)
If a refund is issued, it will be processed back to your original payment method within 5-7 business days of approval.
Exchanges
For defective items, we will offer an exchange if the item is still in stock. If the item is unavailable, we will provide a full refund.
Shipping Costs
We cover the shipping costs for returns related to manufacturing defects. Shipping costs for other reasons, such as preference changes or improper use, are not covered under this policy.
Thank you for understanding and supporting our small business. If you have any questions, feel free to reach out to us at admin@cloakanddagger.solutions.